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Guidance for First-Time Users

Guidance for first-time users
Guidance for first-time users
Search by fluid Search by use By product name
Search by problem By hose material  

Product search

Search by fluid

If you want to take a quick look at what types of products Toyox has, we’ve organized them by the type of fluids they work with.

 

Search by use

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By simply choosing how you will be using the product, you can see a list of our products that fit your needs. Then, you can narrow the choices down based on specific features and specifications to find exactly what you need.

 

By product name

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If you already know the name of the Toyox product being used in your facility and want to check specific uses or get more of the same, use this option.

 

Search by problem

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If you have specific issues with hoses or couplings, this search method will help you find a solution based on the cause. If you know the cause of the issue, you can use this option to choose specific countermeasures and products.
Sometimes problems can be caused by multiple factors. If you cannot find a solution here, call our toll free number to talk with a live representative.

 

By hose material

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You can also find products by the material they are made of. Search options include vinyl chloride, fluorine and silicone rubber.

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Here’s one example of how a Toyox telephone representative helped a customer use the website to find a product.

Blue text: indicates the Toyox representative.

Black text: indicates the customer.


 

"Thank you for calling Toyox. My name is Fuketa . What can I help you with today?"

 

"Hello. We have an operation where we produce condensed milk, and we use a filling machine at the final can filling process. The reason I’m calling is that the there is a hose on that filling machine that keeps giving us trouble. It’s a food-grade rubber hose 50 millimeters in diameter. It has an ordinary stainless steel barb fitting, secured to the machine terminal with a clamp. The fitting comes off a lot, causing leaks from the coupling, and after it’s been used for a while, the rubber of the hose starts to crumble, so we have to replace it pretty often. "Do you have anything that would work?"

 

"I think we might. Can you give me the specifications?"

 

"Sure. Here’s the list:
Fluid type: condensed milk
Temperature: 40 to 50°C
Use: filler hose for a food filling machine
Pressure: 0.3 Mpa
Hose size: 50 millimeter diameter, 60 centimeter length
Cleaning method: The hose is sterilized daily for one hour in water with 5% sodium hypochlorous acid at a temperature between 90 and 100°C. The coupling is also removed, disassembled and cleaned for two hours on a daily basis."

 

 

 

 

"Thank you for that information. I think the best way to find the right hose for you is to narrow our search down to food-grade hoses. If you are in front of a computer, could you open a browser to our website?"

 

"Sure. I’m looking at it now."

 

"Great. Click on the button for industrial hoses and couplings, the one with the picture of a hose on the left halfway down the page."

 

"It’s also in the black navigation belt in the middle of the page. Will that work?"

 

"Yes, they both link to the same page. Click where it says, ‘Select fluid type.’

 

"Now you should see a page with more detailed options. Click next to where it says ‘Foods (including powder and oil)’ so there is a check mark, then click the ‘Search’ button at the bottom. You should now see 10 different Toyox industrial hoses."

 

"Yes, that’s quite a few."

 

"The harshest use condition you have is water between 90°C and 100°C in your cleaning process. Do you see the products listed there that work for that temperature range?"

 

"Yes, I see. It looks like the top three products can handle temperatures of 100°C and higher."

 

 

 

 

"If you have trouble figuring out what you need from there, you can also go back to the search page and put a check mark next to "Hot water: 100°C" and do another search.

 

"Back to the current page, click on ‘TOYOSILICONE Hoses.’ That will bring up a page that shows more details for these products.

 

"You should be able to find a coupling that works for the hose specifications you have. Let’s take a look at a different product line. Click the ‘Back one page’ button near the top right of the page. This will take you back to the search results. Now click ‘TOYOSILICONE-S Hoses.’ You can see a range of products displayed in order."

 

   


 

"I see. But the TOYOSILICONE-P product line only goes up to 25 millimeters."

 

"That’s true. We may have only these two hoses for what you are looking for. Let’s see what the regulations are for using TOYOSILICONE Hoses.

 

"Take a look at the section called ‘Laws and Regulations’ on the detailed page for TOYOSILICONE Hoses. It says that these hoses conform to Public Notice Nos. 52 and 201 of the Food Sanitation Act as well as to FDA regulations. Next, let’s take a look at whether these hoses can be used for condensed milk.

 

"Go to the boxes on the left side of the page. Click the one that says ‘Food Hose Selection Table.’ If you go down a bit, you will see sections on Public Notice Nos. 52 and 201, which show that dairy products are acceptable.

 

"If you go back to the TOYOSILICONE Hoses page, you’ll find a table of industrial standards for hoses by size. That shows that for a 50-millimeter hose, the hose can be up to 5 meters long with up to 0.3 Mpa of pressure."

 

"Great. And how about sodium hypochlorous acid? Do your products handle that?"

 

 

 


 

"For that, let’s have a look at the chemical listings. There is a box on the left side of the page for that as well. Click on the text in the ‘Chemical Resistance Table’ box for hoses. A new tab should open up showing how resistant the various hose materials are to various chemicals. Please note that we prepared this table using public documents and have not actually run tests on everything, so performance is not guaranteed. In the table, find sodium hypochlorous acid. It’s in alphabetical order. For 5% and 70°, the table shows that TOYOSILICONE is resistant. The temperature is slightly different, but this should work."

 

"So that’s how it’s done. Now, how about a coupling?"

 

"Of course. Let’s go back to the detailed page for TOYOSILICONE Hoses. Close the tab we are on. You should now be back on the TOYOSILICONE Hoses page. In the table at the right of the picture at the top of the page, there is a row titled ‘Specifications.’ Next to that, click the text that says ‘Dedicated couplings.’ This takes you to a table that shows all the couplings available for TOYOSILICONE Hoses."

 

"I like the ferrule couplings. They’re strong and safe."

 

"That sounds good. Your hose is 50 millimeters in diameter. On the TSI-50 row, there are some fastening models available. At the top of the ferrule column, click on HF to see detailed information on ferrule couplings."

 

   

 

"That’s great. Stainless steel type SUS 316L and SUS 304 would both work. Can I have Toyox fasten the coupling for me?"

 

"Of course. We will set a delivery date. We will need to get the exact hose length from you. A great advantage that the fastened couplings have over barb fittings is that no gap forms when pressure is applied between the hose and coupling. That also means that no fluid pools inside."

 

"That is great. But I will have to run tests, of course."

 

"That is always a good idea. When used over a long period of time, the clamp on barb fittings can come loose, causing the fitting to leak or slip, so maintenance is required. If what you are looking for is a worry-free fastened coupling that won’t accumulate fluids, I think this would be a good choice."

 

"Do you think this will be safe for sodium hypochlorous acid?"

 

   

 

"Right, there is a Chemical Resistance Table for couplings, too. Let’s take a look just to be sure. If you can find the Chemical Resistance Table box on the left side again, click where it says Coupling Chemical Resistance Table. The material of the inside of the coupling we are looking for is SUS 316L. As with the hoses, the chemical names are in alphabetical order, so sodium hypochlorous acid is under 'S.'
Select the food-grade coupling fastener set for the coupling. The nipple part is marked with a B, so while there shouldn’t be any major problems, you should always run a trial for confirmation."

 

"I see."

 

   

 

"When it comes to picking either a TOYOSILICONE Hose or a TOYOSILICONE-S Hose, which would be better for use on a filling line where there is vertical movement?"

 

"That’s a good question. The main concern here is hose flexibility. Both of the hoses can bend, but do you know how much the end of the filling hose will have to move?"

 

"About 20 centimeters."

 

"Let’s go back to the detail page again. Take a look at the minimum bend radius in the specifications. It says 550 millimeters for TOYOSILICONE Hoses. For TOYOSILICONE-S, it’s 390 millimeters. These numbers indicates the radius across the points where the hose begins to bend. That means the larger this number, the less bendable the hose is."

 

 

   

 

"Well, the hose isn’t long, so I think 550 millimeters should be adequate.

 

"And can you tell me what the prices are?"

 

"For the TOYOSILICONE, it’s XX, and for the TOYOSILICONE-S, it’s YY."

 

"They certainly aren’t cheap."

 

"You might also check with your local dealer that carries TOYOSILICONE Hoses that fasten at both ends."

 

   

 

"One more thing. Can you give me a written certificate that states that your products comply with the Food Sanitation Act and FDA regulations?"

 

"Absolutely. I will send that right away by e-mail."

 

"Thank you so much. I feel much better about using the site now. Next time, I’ll try it on my own."

 

"I’m glad I could be of help. Feel free to call again if there is anything else we can do to assist you."

 

 

Guidance for first-time users


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